Shipping and Delivery

Delivery Service Charges

Five Star Delivery (from HR2 8EQ)
Up to 15 miles radius - £20
16 - 30 mile radius - £35
31 - 60 mile radius - £45
61+ miles - subject to quote
Natiowide Pallet Delivery - (except KW, IV, AB, PH, PA, DD, DG, KA, FK, KY, ring for a quote) - £60 per pallet

Deliveries are normally completed weekdays between 9.00am to 5.00pm although we can accommodate alternative times by arrangement.

Overseas Delivery - Delivery to your shipping agent is as Nationwide Pallet Delivery, and we will be pleased to quote for deliveries worldwide. Please phone our order line on 01981 541144 or email us at info@simplystunningfurniture.co.uk.

Delivery Services

Five Star Delivery

We will:-

Arrange a time slot on your preferred delivery day.
Unwrap your product and re-cycle all waste packaging.
2-man delivery to your home.
Home installation in the room of your choice *

Nationwide Pallet Delivery

We will:-

Arrange an am or pm time slot on your preferred delivery day.
All items will be delivered in their original manufacturers packaging
1-man delivery to the door of your home *

* subject to safe, unimpeded access and the health and safety of our drivers.

Satisfaction Guarantee

We are confident that you will be pleased with your purchase, which is why we offer a 7-day satisfaction guarantee. If within 7 days of delivery you're not entirely satisfied with your purchase, we will offer a credit note or a full refund *. Items for return or exchange must be in the same condition as they were delivered.

Self assembly products are excluded from our 7-day satisfaction guarantee once they have been removed from their packaging unless they are incomplete, faulty or defective.

Credit will be for the value of item(s), excluding delivery charges applied. Contact our office and we will arrange a collection.

Your statutory rights are not affected.

* where goods are faulty, factory damaged or sub-standard.

Furniture Construction

Most of our products are delivered fully assembled. Some larger items are delivered part-assembled; however these products are clearly marked and displayed accordingly.

Delivery Timescales

Whilst we endeavour to hold all our products in stock, certain products are made to order. Where immediate delivery is not available from stock we will notify you and we will do our best to get your products to you within 3-6 weeks. Up-to-date delivery times are available with each individual product.

We make every effort to deliver your purchases promptly and efficiently, however delays can occasionally occur. In this event we will advise you accordingly and shall offer you a full refund should you wish to cancel your order. *

As soon as your goods are ready to be delivered we will contact you to arrange a convenient delivery date. Please note that a signature will be required at the time of delivery.

For more information of delivery timescales on specific items, please contact us.

We reserve the right to alter or amend delivery times in exceptional circumstances. All delivery times quoted are subject to stock availability and delivery location.

* unless your purchase has been individually made.

Damages/Return Policy

Damages must be reported to us within 48 hours of delivery by email, phone or fax to our office. We will contact you within seven days to arrange exchange or supplemental delivery.

Refunds

Products for return and refund must be in a saleable condition in their original, undamaged packaging. We will refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will usually reach your account within 7 working days. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.